How to indicate that a device was dropped off at the counter by a customer?

This only concerns "In Workshop" files.

Files dropped off by the consumer

Will be set to the status "Returned / To be returned":

• Files with the status "Finished, to be invoiced"

• Files with the status "Invoiced"

• Files with the status "Cancelled"

Files not marked as "Dropped off by the consumer"

Will be set to the status "Sent/ To be sent":

• Files with the status "Invoiced "

• Files with the status "Cancelled "

When creating a repair file, at the first step, a checkbox allows you to indicate who performed the drop-off of the device.

• If the checkbox is ticked, it means the device was dropped off at the counter.

• If the checkbox is not ticked, it indicates a drop-off by a carrier.

This information is retrieved and can also be modified from the service request file, in the "Reference" panel.