This only concerns "In Workshop" files.


Files dropped off by the consumer

Will be set to the status "Returned / To be returned":

  • Files with the status "Finished, to be invoiced"

  • Files with the status "Invoiced"

  • Files with the status "Cancelled"


Files not marked as "Dropped off by the consumer"

Will be set to the status "Sent/ To be sent":

  • Files with the status "Invoiced "

  • Files with the status "Cancelled "


When creating a repair file, at the first step, a checkbox allows you to indicate who performed the drop-off of the device.

  • If the checkbox is ticked, it means the device was dropped off at the counter.

  • If the checkbox is not ticked, it indicates a drop-off by a carrier.


This information is retrieved and can also be modified from the service request file, in the "Reference" panel.