Support Agoserve

To create an intervention file without an assignment order sent by a principal, click on « New file » to open the creation wizard:     1st step:  Enter ...

To do this, go to the general schedule, then double-click on a slot:    Follow the steps in the FAQ: How do I create a repair file ?

When a new job order is received, it appears on the home page, where it can be accepted directly by clicking on « Accept »:   It can also be opened by dou...

From the home page  Click on ‘Repairs’ then ‘Repair Files’   In the search bar (on the right)  or using the advanced filter system - Search by name - ...

1. Scheduling an appointment To schedule an appointment, go to the file and click on « Schedule »:    Then select (by double-clicking) the slot correspon...

1. Ending the repair file When the technician has completed the repair, he can set the status to « Completed, to be invoiced » so that it can be invoiced...

From the intervention file n° XXX 1. Click on "Changing the status of the report" then "Cancel" :  2. Click on "Yes"...

Once the diagnosis has been carried out, parts can be added to the repair file :    Clicking on « search » will take you to the stock list. If the part i...

From your repair file:   Access the banner and click on the "Manage deposits" option. In the window that appears, click on "Add a depos...

In the "Parts received" status, we find all the intervention files for which all the parts that were not in stock have been received and assigned ...