Repair files

How do I create a repair file ?
To create an intervention file without an assignment order sent by a principal, click on « New file » to open the creation wizard:     1st step:  Enter ...
Thu, 3 Apr, 2025 at 11:53 AM
How do I create a repair file from the schedule?
To do this, go to the general schedule, then double-click on a slot:    Follow the steps in the FAQ: How do I create a repair file ?
Thu, 3 Apr, 2025 at 11:54 AM
How do I create a repair file from a work order?
When a new job order is received, it appears on the home page, where it can be accepted directly by clicking on « Accept »:   It can also be opened by dou...
Thu, 3 Apr, 2025 at 11:42 AM
How can I find a repair file?
From the home page  Click on ‘Repairs’ then ‘Repair Files’   In the search bar (on the right)  or using the advanced filter system - Search by name - ...
Thu, 3 Apr, 2025 at 4:10 PM
How do I update a repair file?
1. Scheduling an appointment To schedule an appointment, go to the file and click on « Schedule »:    Then select (by double-clicking) the slot correspon...
Thu, 3 Apr, 2025 at 12:07 PM
How do I close a repair file?
1. Ending the repair file When the technician has completed the repair, he can set the status to « Completed, to be invoiced » so that it can be invoiced...
Thu, 3 Apr, 2025 at 12:28 PM
How to cancel a file ?
From the intervention file n° XXX 1. Click on "Changing the status of the report" then "Cancel" :  2. Click on "Yes"...
Wed, 16 Apr, 2025 at 10:15 AM
How do I add parts from an intervention file to the AGORA basket?
Once the diagnosis has been carried out, parts can be added to the repair file :    Clicking on « search » will take you to the stock list. If the part i...
Thu, 3 Apr, 2025 at 2:29 PM
How do I add a deposit to an repair file?
From your repair file:   Access the banner and click on the "Manage deposits" option. In the window that appears, click on "Add a depos...
Thu, 3 Apr, 2025 at 3:58 PM
What does the "Received spare parts" status mean?
In the "Parts received" status, we find all the intervention files for which all the parts that were not in stock have been received and assigned ...
Wed, 16 Apr, 2025 at 10:23 AM