How do I take charge of a reseller ?

From the home page

1. Click on "New file"

2. Select “Reseller” in ‘"Contractor" :

3. Provide consumer information :

4. Enter the product information (technical or commercial reference number if the appliance is part of the Agora reference list) and click on "Search" :

5. Enter information about the retailer : 

6. Indicate the symptoms of the fault and any comments

7. Click on ‘"End"

=> The intervention file is created and given a number.