How do I reopen an invoiced repair file ?

Please note that only users with an administrator account can do this.  

To reopen a repair file that has already been billed in order to make changes or corrections, follow these steps :

Go to the top banner and locate the "Change file status" button.

Select the "Reopening" option by clicking on it.

A warning will appear reminding you to check whether a credit note has been created on the invoice or whether the proforma invoice has been cancelled. 

Once you have clicked on the 'Confirm' button, the job file changes to 'In progress' status, allowing you to make any necessary changes.