How do I return an appliance?

1. When a ‘Workshop’ file is invoiced, a window will always appear asking whether the equipment is to be returned.

2. It is also possible to return equipment from the ‘Repairs’ menu, ‘Job files’, then filter the search by selecting ‘To be returned’ in ‘Step’. 

3. From the list of repair files, select a file and click on ‘Return’:

The following pop-up window appears:

NB: When an ‘Invoiced’ or “Cancelled” file is returned, its status changes to ‘Returned’.

A history line will be displayed in the folder history tab with the date the device was returned.