Support Agoserve

To create an intervention file without an assignment order sent by a principal, click on « New file » to open the creation wizard:     1st step:  Enter ...

To do this, go to the general schedule, then double-click on a slot:    Follow the steps in the FAQ: How do I create a repair file ?

When a new job order is received, it appears on the home page, where it can be accepted directly by clicking on « Accept »:   It can also be opened by dou...

Choosing the contractor :   If the contractor  is a manufacturer, the work order must be entered and the manufacturer selected: Enter the type of fil...

From the home page 1. Click on "New file" 2. Select “Reseller” in ‘"Contractor" : 3. Provide consumer information : 4. ...

From the home page  Click on ‘Repairs’ then ‘Repair Files’   In the search bar (on the right)  or using the advanced filter system - Search by name - ...

1. Scheduling an appointment To schedule an appointment, go to the file and click on « Schedule »:    Then select (by double-clicking) the slot correspon...

1. Ending the repair file When the technician has completed the repair, he can set the status to « Completed, to be invoiced » so that it can be invoiced...

From the intervention file n° XXX 1. Click on "Changing the status of the report" then "Cancel" :  2. Click on "Yes"...

From the Intervention n°XXXX 1. Unfold the "Repair" category  2. Enter the fault diagnosis / Enter the work carried out / Add items (parts...