Tracking of a Work Order for an External Product

Pick-up for external SDA products repaired by Altex

• The pick-up option is only available for certain SDA products handled by specific external companies.
• If the product meets these conditions, the options "Pick up from customer" and "Pick up from store" are displayed, just like for internal products.
• The interface will then display:
  • Pick up from: the product pick-up location.
  • Ship to: the delivery destination : the adress of the external partner.
• Cargus is the main carrier for these external SDA products repaired by Altex.
• The transport label is generated using the "Generate a tracking number" button.

Cases where pick-up is not available:

• If the product is a GEM (MDA) or an external product not handled by the authorized companies, then the pick-up option is not displayed.

Interface features:

• Full display of the information entered during WO creation.
• Possibility to print, download, or send by emailthe WO form to the consumer or the repairer using the dedicated buttons (Print / Download / Send Email) :
  • Confirmation for consumer: generates the WO form to be sent to the consumer.
  • Work order form: repairer’s version of the form including details of the request.
  • Label: a label containing the WO key details to be attached to the product.
• Comment field is available in the interface.
• The WO tracking will be done via manual status updates.

Interface of a Work Order for an External Product