Once the work order is created for a product handled directly by an external partner (outside ASC), a repair file is automatically generated with the status "Accepted".
Interface features:
Full display of the information entered during WO creation.
Possibility to print, download, or send by email the WO form to the consumer or the repairer using the dedicated buttons (Print / Download / Send Email) :
- Confirmation for consumer: generates the WO form to be sent to the consumer.
- Work order form: repairer’s version of the form including details of the request.
- Label: a label containing the WO key details to be attached to the product.
No transport information is displayed (no pick-up or transport slip).
No comment field is available in the interface.
The WO tracking will be done via manual status updates.
Interface of a Work Order for an External Product