Tracking of an Internal Work Order

Product Type: SDA

Repair Center: Altex Service Center

Once the work order is created, it is automatically received on Agoserve, in the account of the corresponding repair center.

Example reference for testing: MONUMHE1EEH02

Interface Features:

• Full display of all information entered during the work order creation.

• Ability to print, download, or send the work order form by email to the consumer or repair center using dedicated buttons (Print / Download / Send Email).

  • Carrier AWB: allows printing the transport label to be sent to the repair center (includes tracking number, address, carrier, etc.).

  • Confirmation for Consumer: generates the work order form intended for the consumer.

  • Work Order Form: document for the repair center, including the request details.

  • Label: a tag with the main work order information to be attached to the product.

  • Service Resolution: summary document containing repair information once the repair is completed. (This option is disabled until the repair is finalized.)

• Activity Tracking:  

Statuses are automatically updated from Agoserve. As soon as the repairer accepts the WO, their actions are shown in the activity log.

The agent can add statuses after the repair is completed (status 305 in Agoserve).

• A free comment section is accessible to agents. A "See more" link expands the history of exchanged messages related to the work order.

• Display of the pick-up and shipping locations selected at creation ("Pick up from" and "Ship to").

Cargus is the main carrier for all SDA products repaired by Altex.

• Transport label generation via the "Generate a tracking number" button.
  

Once the tracking number is generated, it is displayed and a link allows real-time tracking of the shipment to the repair center. 

Screenshot of a generated Cargus transport label 

Interface of a Work Order for an internal product